Confidential Placement Report Friday, May 5, 2006 Sally Sample Demonstration Pattern-NOT FOR ACTUAL USE Profiles International Profiles Office Park 5205 Lake Shore Drive Waco, TX 76710 254-751-1644
Building and Retaining the High Performance Workforce

Introduction

Service to the customer is a part of the job for virtually every employee. Proficiency in providing this service is related to an individual’s Behavioral Characteristics, basic Proficiencies and their own perspective on providing customer service.

This report reflects the responses provided by Sally Sample when she completed the Customer Service Perspective assessment. The information is presented in the following five parts:

• Behavioral Characteristics— six behavioral characteristics that are important factors for success in providing service to customers.

• Proficiencies— a view of basic proficiency in mathematics and vocabulary.

• Job Match Percent— the degree of match to the Job Match Pattern in both of the Proficiencies and the six Behavioral Characteristics.

• Considerations for Interviewing—on the scales where Ms. Sample scored outside of the Job Match Pattern, suggestions for interviewing are provided to assist in the selection process.

• Company Service Perspective— the degree of alignment between the individual’s perspective on providing service to the customer and that expressed by the company.

Please consult the User’s Guide for additional information on using these results in working with Sally.

Summary of Behavioral Characteristics

The darker shading represents the Job Match Pattern for the role of Demonstration Pattern-NOT FOR ACTUAL USE. The larger box indicates her score.

The Distortion Score on this assessment is 10. The Distortion Scale deals with how candid and frank the respondent was while taking this assessment. The range for this scale is 1 to 10, with higher scores suggesting greater candor.

Behavioral Characteristics

Trust